Hi - I'm Ed Chalon (SwarmStorm)TECHNICAL TRAILBLAZER

Polyglot, generalist by nature, and battle-tested Full-Stack Developer, Technical Founder, Cloud Architect and Inventor with 18+ years of experience. I turn ideas into code and build modern solutions that empower today's novel product experiences.

🚀 BIO TLDR: Tech Lead / Full Stack Dev / Technical Founder / Cloud Architect

📚 Avid reader • ⛓ Crypto & AI enthusiast • 🛹 Farmer & plant lover • 📸 Spare time photographer • 🪐 Science & Nature lover

📚 Checkout my adventure feed at swarmstorm/awesome🏆 View my badges on Credly

SwarmStorm Studio Logo

// Core Expertise & Technologies

Comprehensive technical capabilities across modern technology domains

AI/ML & Technology

6 skills
AI/ML
Machine Learning
Artificial Intelligence
Deep Learning
Neural Networks
Real-time Processing

Leadership & Innovation

8 skills
Technical Leadership
Innovation
Technical Founder
Patent Holder
Product Innovation
Entrepreneur
Technical Strategy
Strategic Consulting

Healthcare Technology

11 skills
Healthcare Interoperability
FHIR
ONC Certified
Telehealth
Digital Health
EMR Integration
WebRTC
Clinical Decision Support
Healthcare Analytics
HL7
Population Health

Enterprise Systems

10 skills
Enterprise Integration
SAP Integration
NetSuite
Enterprise Architecture
ERP Systems
CMMS
Legacy System Integration
iPaaS
Digital Workplace
Business Process Automation

Data & Analytics

10 skills
Data Warehouse
Data Science
Predictive Analytics
Big Data
Business Intelligence
Real-time Analytics
Data Engineering
Machine Learning Ops
Data Visualization
ETL Pipelines

Security & IoT

7 skills
Computer Vision
Video Analytics
Facial Recognition
Access Control
Surveillance Systems
License Plate Recognition
Smart Security

Financial Technology

7 skills
Payment Processing
Stripe Integration
Fintech Solutions
Subscription Billing
Blockchain
Cryptocurrency
Financial Automation

Communication

5 skills
SMS Automation
Natural Language Processing
Twilio Integration
Chatbots
Voice AI

Automation

2 skills
Workflow Automation
Process Optimization

IoT & Smart Systems

3 skills
IoT Integration
Smart Buildings
MQTT

Frontend Development

2 skills
React
Next.js

Backend Development

4 skills
Node.js
REST APIs
GraphQL
WebSockets

Development

2 skills
Full Stack Development
TypeScript

Infrastructure

6 skills
Cloud Architecture
DevOps
Edge Computing
Docker
Serverless Architecture
Kubernetes

Cloud Platforms

2 skills
AWS
Azure

Business Solutions

8 skills
Scalable Solutions
Digital Transformation
Cost Optimization
System Integration
ROI Optimization
Performance Optimization
Agile Development
MVP Development
95
Total Technologies
18
Expertise Domains
18+
Years Experience
99+
Head Desk Debugging Moments

This comprehensive overview represents my 95+ core technologies and expertise areas that define 18+ years of technical leadership and innovative solutions across healthcare, enterprise systems, AI/ML, and emerging technologies.

// Projects

AI-Enhanced Maintenance Product

Patented Innovation 🚀
  • 3 years in development3 years in development

I invented and developed a patented AI-driven maintenance solution that transforms how technicians sustain critical operations worldwide. As the lead engineer and technical founding developer, I created this groundbreaking product that integrates Artificial Intelligence with advanced solutions.

iPaaS Solution for CMMS

  • Multi-Billion $ PartnersMulti-Billion $ Partners
  • Strategic PartnershipsStrategic Partnerships

I spearheaded the creation of a groundbreaking Integration Platform as a Service (iPaaS) designed to empower CMMS users with tools to build integrations independently. I reduced dependency on specialized developers and significantly accelerated time-to-value for business integrations, enabling strategic partnerships with NetSuite and SAP.

Healthcare Interoperability Solutions

Healthcare Tech 🏥
  • ONC CertifiedONC Certified
  • 150+ Servers150+ Servers

I built comprehensive healthcare integration solutions including ONC 2015 certified FHIR endpoints, HL7 data processing, and integrations with major healthcare systems like Cerner, AdvancedMD, and OpenPractice. I constructed a data warehouse centralizing ingestion from 150+ production servers and managed integrations with laboratories and healthcare data systems.

SwarmStorm Studio

Consulting Services 🚀
  • 99+ End Users Impacted99+ End Users Impacted
  • 18+ years experience18+ years experience
  • 4380+ Cups of Coffee4380+ Cups of Coffee

My specialty consulting platform offering creative solutions as a service tailored to meet unique organizational challenges. With 18+ years of technical leadership and innovation in software development, I've supported millions of end users and delivered patented solutions that transform industries.

COVID-19 Telehealth Platform

Crisis Response Innovation 🚀
  • 4+ years in production4+ years in production

At the onset of COVID-19, I developed a comprehensive Telehealth platform from scratch that enabled thousands of providers to deliver critical psychological services remotely. This platform bridged the gap in mental health care during a global crisis, supporting WebRTC-based video conferencing, secure patient data management, and HIPAA-compliant communication systems.

Stripe Payment Integration

Payment Processing 💳
  • Healthcare CustomersHealthcare Customers
  • 6 months development6 months development
  • Secure TransactionsSecure Transactions

Developed a customer-facing payment processing integration with Stripe, enabling seamless transaction processing for healthcare applications. Built secure payment workflows that integrated with existing systems while maintaining compliance and security standards.

ONC 2015 Certified FHIR Endpoint

Healthcare Compliance 🏥
  • Healthcare SystemsHealthcare Systems
  • 1 year certification1 year certification
  • ONC 2015 CertifiedONC 2015 Certified

Developed, tested, and passed an ONC 2015 certified interoperability FHIR endpoint solution. This healthcare standard compliance project enabled seamless data exchange between healthcare systems, ensuring interoperability and data portability across the healthcare ecosystem.

Data Warehouse for 150+ Servers

Data Engineering 📊
  • 150+ Production Servers150+ Production Servers
  • 2 years development2 years development
  • Centralized AnalyticsCentralized Analytics

Constructed a comprehensive data warehouse centralizing ingestion of data from 150+ production servers. Built scalable data processing pipelines that enabled real-time analytics, reporting, and business intelligence across multiple healthcare systems and applications.

Twilio SMS Reminder System

Communication System 📱
  • Healthcare PatientsHealthcare Patients
  • 3 months development3 months development
  • Reduced No-ShowsReduced No-Shows

Built Twilio reminder functionality to send appointment reminders by text message. Created an automated communication system that improved patient engagement and reduced no-show rates by providing timely, personalized appointment notifications.

Docker DevOps Ecosystems

DevOps & Infrastructure 🐳
  • Development TeamsDevelopment Teams
  • 3 years management3 years management
  • Streamlined DeploymentsStreamlined Deployments

Served as technical lead responsible for building, deploying, and managing Docker DevOps ecosystems and pipelines in Azure DevOps. Created containerized deployment solutions that improved development workflows, reduced deployment times, and enhanced system reliability.

Zoho Subscriptions Billing Integration

Billing Integration 💰
  • SaaS CustomersSaaS Customers
  • 4 months development4 months development
  • Automated BillingAutomated Billing

Built an internal company billing integration solution with Zoho Subscriptions. Created automated billing workflows that streamlined subscription management, payment processing, and customer lifecycle management for SaaS applications.

Support Agent Efficiency Tools

Support Tools 🛠️
  • Support AgentsSupport Agents
  • 3 years development3 years development
  • Improved EfficiencyImproved Efficiency

Developed software solutions that increased efficiency of internal data flow and front-end UI experience for support agents. Created data-driven suggestion solutions for customers, significantly improving agent efficiency and customer satisfaction.

AWS Cloud Administration

Cloud Infrastructure ☁️
  • Development TeamsDevelopment Teams
  • 3 years administration3 years administration
  • Optimized DeliveryOptimized Delivery

Administered AWS cloud environments, performing DevOps tasks to support code delivery. Built new CI/CD pipelines across repositories, optimizing delivery speed and ensuring reliable deployment processes for scalable applications.

Internal Sales Tool & CRM Integration

Sales Automation 📈
  • Sales TeamsSales Teams
  • 6 months development6 months development
  • Streamlined SalesStreamlined Sales

Created an internal sales tool to coordinate with vendors and track sales in the CRM. Built automated workflows that streamlined vendor management, sales tracking, and customer relationship management processes.

AI-Enhanced Data Extraction & Ingestion Platform

AI/ML Platform 🤖
  • Patent Filed: May 2024Patent Filed: May 2024

I developed a patented AI/ML-powered data extraction platform that uses machine learning algorithms to identify unique part attributes from unstructured product data across multiple vendor websites. This system processes real-time data ingestion, applies neural networks for data classification, and enables intelligent product matching with 95%+ accuracy in duplicate detection.

Real-Time Multi-Vendor Product Search Engine

Search Infrastructure 🔍
  • Sub-5 Second ResponseSub-5 Second Response

I architected a scalable, real-time search engine that simultaneously queries hundreds of vendor websites to provide instant product availability and pricing. The system features elastic load balancing, distributed crawling infrastructure, and real-time data synchronization, reducing traditional 15-30 minute searches to under 5 seconds with comprehensive vendor coverage.

Intelligent Product Duplicate Detection System

Machine Learning System 🧠
  • 95%+ Accuracy95%+ Accuracy

I built an advanced ML system that uses neural networks and deep learning algorithms to identify duplicate product listings across multiple vendors, even when products have different names, descriptions, or categorization. The system processes unstructured data, extracts unique part attributes, and groups identical products with high precision, enabling accurate price comparison and vendor selection.

Automated Contract Management & Negotiated Pricing System

Contract Intelligence 📋
  • Cost OptimizationCost Optimization

I developed an intelligent contract analysis system that automatically extracts negotiated pricing terms from uploaded contracts, integrates with vendor databases, and ensures contract-specific pricing is reflected in real-time search results. The system uses document analysis AI to parse contract terms and automatically applies negotiated rates, saving organizations significant costs on procurement.

Predictive Maintenance & Inventory Management Platform

Predictive Analytics 📊
  • IoT Integration ReadyIoT Integration Ready

I created a comprehensive predictive analytics platform that uses LSTM neural networks, RNN architectures, and statistical modeling to predict equipment maintenance needs, inventory requirements, and price fluctuations. The system integrates with IoT sensors, analyzes historical data patterns, and provides automated procurement recommendations, reducing downtime and optimizing inventory costs.

Distributed Data Warehouse & Real-Time Processing System

Data Engineering 🏗️
  • Enterprise ScaleEnterprise Scale

I designed and implemented a distributed data warehouse architecture with real-time processing capabilities, featuring elastic search instances, swarm queue management, and automated data replication. The system handles massive datasets from multiple vendor sources, provides sub-second query responses, and scales horizontally to support enterprise-level data processing requirements with fault tolerance and high availability.

Fortune 100 Billing Systems

Enterprise Scale 💼
  • 8+ years in production8+ years in production

Developed robust billing systems for Fortune 100 companies including Staples, Dish Network, and Comcast. These systems handle millions of transactions securely and efficiently, featuring comprehensive payment processing, automated financial workflows, PCI compliance, and real-time transaction monitoring.

// Services / Offers:

I offer a wide range of services to ensure you have the best written code and stay ahead in the competition.

Strategic Consulting

Partner with your team to provide technical guidance and strategic direction. Together, we'll optimize your development processes, enhance code quality, and design scalable architectures that support your business goals.

Creative Solution Development

Collaborate with your organization to develop innovative solutions tailored to your unique challenges. We'll work together to create practical approaches that deliver real value to your users and stakeholders.

Infrastructure & DevOps

Support your team in building robust, scalable infrastructure and implementing efficient DevOps practices. We'll work together to ensure reliable deployment pipelines, cloud optimization, and seamless automation.

System Integration

Help your organization achieve seamless connectivity between diverse systems and technologies. With expertise in healthcare, CMMS, and enterprise systems, we'll ensure your integrations work smoothly together.

Full-Stack Development

Collaborate on end-to-end product development from concept to deployment. We'll work together to build scalable web and mobile applications that meet your users' needs and support your business objectives.

Process Automation

Partner with your team to streamline operations and boost efficiency through intelligent automation. We'll identify opportunities and implement solutions that reduce manual work and improve productivity.

Healthcare Technology Solutions

Specialize in healthcare interoperability, FHIR compliance, and ONC-certified solutions. I've helped build features and contributed to passing G measures in ONC CQM testing, integrated POPHEALTH to EMR software, and connected with state vaccination registries. I'll help you build compliant healthcare systems, integrate with major EMRs, and create data warehouses that centralize patient information securely.

Payment Processing Integration

Implement secure payment solutions with Stripe, subscription billing systems, and automated financial workflows. We'll ensure PCI compliance, seamless transaction processing, and robust billing automation for your applications.

Data Engineering & Analytics

Build comprehensive data warehouses, ETL pipelines, and analytics platforms. We'll help you centralize data from multiple sources, create real-time reporting systems, and implement business intelligence solutions that drive informed decisions.

Real-Time Communication Systems

Develop WebRTC-based telehealth platforms, video conferencing solutions, and real-time communication systems. We'll create scalable video infrastructure that enables remote collaboration and healthcare delivery.

Customer Engagement Automation

Build SMS reminder systems, automated communication workflows, and customer engagement platforms. We'll integrate Twilio, create personalized messaging campaigns, and implement systems that improve customer retention and satisfaction.

Enterprise System Integration

Connect complex enterprise systems including NetSuite, SAP, CMMS platforms, and legacy applications. We'll create iPaaS solutions that enable seamless data flow and reduce dependency on specialized developers.

Fortune 100 Billing Systems

Developed robust billing systems for Fortune 100 companies including Staples, Dish Network, and Comcast. These systems handle millions of transactions securely and efficiently, with comprehensive payment processing and automated financial workflows.

Telehealth Platform Development

At the onset of COVID-19, I developed a comprehensive Telehealth platform from scratch that enabled thousands of providers to deliver critical psychological services remotely, bridging the gap in mental health care during a global crisis.

// Systems & Integrations

Enterprise systems, healthcare platforms, and cutting-edge technologies I've had a hand in working with

Cerner

Healthcare EMR

Electronic Medical Records system integration and interoperability solutions

AdvancedMD

Practice Management

Healthcare practice management system integration and workflow optimization

OpenPractice

Healthcare Platform

Healthcare platform integration for seamless practice management workflows

Medisoft

Medical Billing

Medical billing and practice management system integration

Medworx

Healthcare Analytics

Healthcare analytics and reporting system integration

LabCorp

Laboratory Services

Laboratory information system integration and data exchange

Quest Diagnostics

Diagnostic Services

Diagnostic laboratory system integration and result processing

SureScripts

Healthcare Interoperability

Electronic prescribing and medication history network integration

DrFirst

Healthcare Technology

Healthcare technology platform integration and interoperability solutions

Kno2

Healthcare Connectivity

Healthcare document exchange and connectivity platform integration

HIE East Coast

Health Information Exchange

Regional health information exchange network integration and data sharing

Vaccine Registries

Immunization Systems

Immunization information system integration and vaccine tracking

NetSuite

ERP System

Enterprise resource planning system integration and automation

SAP

Enterprise Software

SAP system integration and business process automation

Zoho Subscriptions

Billing Platform

Subscription billing and customer lifecycle management integration

Stripe

Payment Processing

Secure payment processing and subscription billing integration

Twilio

Communication Platform

SMS, voice, and messaging API integration for automated communications

AWS

Cloud Platform

Amazon Web Services cloud infrastructure and DevOps automation

Azure DevOps

DevOps Platform

Microsoft Azure DevOps pipelines and container orchestration

Docker

Containerization

Docker containerization and microservices architecture

Make.com

Automation Platform

No-code automation and workflow integration platform

Axis Communications

Video Security

IP camera and video surveillance system integration

Avigilon Alta

Video Management

Video management system and security platform integration

Avigilon Unity

Video Security

Unified video security platform and management system integration

HID

Access Control

Access control and identity management system integration

Hikvision

Video Security

IP camera and video surveillance system integration

IPConfigure

Video Management

IP camera management and video surveillance platform integration

Eagle Eye Networks

Video Security

Cloud-based video surveillance and security platform integration

Genetec Security Center

Video Management

Unified security platform and video management system integration

Hanwha Vision

Video Security

IP camera and video surveillance system integration

Milestone

Video Management

Video management software and surveillance platform integration

OpenTech Alliance

Access Control

Access control and security system integration platform

Solink

Video Analytics

Video analytics and loss prevention platform integration

Spot.ai

Video Analytics

AI-powered video analytics and surveillance platform integration

Turing

Video Security

Video security and surveillance platform integration

Verkada

Video Security

Cloud-based video security and access control platform integration

Flock Safety

Video Analytics

AI-powered license plate recognition and video analytics integration

Camect

Video Security

AI-powered home security and video surveillance platform integration

MQTT

IoT Protocol

Message Queuing Telemetry Transport for IoT device communication

// Certifications & Credentials

Professional certifications and credentials that validate my expertise across multiple domains

Business Intelligence Foundation Professional

CertiprofID: 102909337
Issued: Dec 2024

Working knowledge of Business Intelligence including History, Implementation Process, Architecture, and type of BI Analysis. Understanding of business intelligence concepts and how to develop visualizations and data knowledge to make better business decisions.

Key Skills:

Business Intelligence (BI)Business Intelligence ToolsBusiness Intelligence ProjectsData Visualization+3 more

Remote Work Professional

CertiprofID: 102904246
Issued: Dec 2024

Aware and attentive to the practices, tools, and techniques accepted worldwide to perform remote work. Knowledge of best practices for productive and successful remote work with high degree of sustainability.

Key Skills:

Remote WorkTelecommutingWork From Home

Cybersecurity Awareness

CertiprofID: 82e67d2b
Issued: Nov 2024
Expires: Nov 2027

Comprehensive understanding of cybersecurity principles and best practices. Ability to recognize and address common cyber threats, implement effective protective measures, and contribute to a secure digital environment.

Key Skills:

CybersecurityInformation SecurityAWS Identity and Access Management (AWS IAM)

DevOps Essentials Professional Certificate

CertiprofID: JLRKTKHKLHS-WTHZTQBHV-YQSQYDQTRB
Issued: Nov 2024

Fundamental understanding of DevOps that encompasses culture, processes and people. Knowledge allows for higher level of awareness and contributes to a change in mindset and process from traditional approaches.

Key Skills:

DevOps

Prompt Engineering Foundation

CertiprofID: 101530905
Issued: Nov 2024
Expires: Nov 2027

Validated skills and knowledge in Prompt Engineering, Artificial Intelligence, and large language models (LLM). Fundamental skills to use the power of natural language in familiar programs like ChatGPT in various practical situations.

Key Skills:

OpenAI APIOpenAIGenerative AIGenerative AI Tools+3 more

Make.com Integration Developer

MakeID: Foundational, Beginner, Intermediate, Advanced
Issued: Jun 2024

Comprehensive expertise in Make.com automation platform with proficiency across all levels from foundational to advanced integration development.

Key Skills:

IT IntegrationAPI

// Revolutionary Patents & Trailblazing IP

Breakthrough innovations that have fundamentally transformed industry practices and redefined technological possibilities

US Patent Application

20240378653 • Published November 14, 2024

Data Extraction and Data Ingestion for Executing Search Requests Across Multiple Data Sources

Application: 18/661441
Filed: May 10, 2024
Assignee: Limble Solutions, Inc. (Lehi, UT)

My Innovation Leadership

Co-Inventor and Lead Technical Architect

🎯 Core Technical Contributions

  • Pioneered machine learning algorithms for unique part attribute identification from complex unstructured vendor data
  • Architected data extraction and ingestion pipeline revolutionizing multi-vendor product search systems
  • Developed duplicate product detection algorithms leveraging unique part attributes and advanced ML classification
  • Created intelligent product matching system that fundamentally solves vendor terminology inconsistencies

✅ Patent Status: Published & Active

US Patent Application 20240378653 • Filed May 10, 2024

Technical Abstract

Revolutionary systems, methods, and devices for automated data extraction and intelligent data ingestion across multiple data sources. This trailblazing invention solves the industry's most critical challenge: searching for specific products across multiple vendor websites with incompatible search interfaces and inconsistent naming conventions. The breakthrough system revolutionizes product discovery by receiving search requests, intelligently searching vendor websites, extracting unstructured data, and deploying advanced machine learning algorithms to identify unique part attributes. This technology eliminates duplicate product listings through AI-powered classification, fundamentally solving the industry's persistent problem of inconsistent terminology and fragmented search capabilities across vendor platforms.

Key Innovations

Multi-vendor data extraction breakthrough solving the industry's most persistent challenge: inconsistent terminology across vendor platforms

Machine learning algorithms that transform unstructured vendor data into intelligible unique part attributes through advanced AI classification

Duplicate product detection system leveraging unique part attributes (part numbers, model numbers, serial numbers) with unprecedented accuracy

Automated search technology that seamlessly navigates disparate data sources with incompatible protocols and conventions

Data aggregation system that intelligently handles complex variations in pricing, availability, and shipping policies across vendors

Maintenance Repair Operations (MRO) transformation: reducing traditional 15-30 minute manual searches to lightning-fast automated queries

Business Impact

Time transformation: Dramatically reduces traditional 15-30 minute manual searches to lightning-fast sub-5 second automated queries

First-to-market solution revolutionizing manufacturing, construction, and retail industries with intelligent product acquisition automation

Cost optimization breakthrough: Empowers organizations to identify and select the most cost-effective vendors while eliminating time waste

MRO process revolution: Enables sophisticated single-session shopping cart management across multiple vendors with unprecedented efficiency

Negotiated pricing intelligence: Automatically displays contract pricing versus public listing prices with real-time accuracy

Shipping optimization: Intelligently compares estimated shipping times and local pickup availability for optimal decision-making

Technical Specifications

Elastic search instances with high-performance querying and real-time data processing capabilities

Real-time crawler modules featuring continuous vendor website monitoring and intelligent data extraction protocols

Proxy network management system enabling distributed data collection across multiple IP addresses with advanced orchestration

Machine learning models incorporating LSTM and RNN architectures for sophisticated pattern recognition and classification

Data warehouse architecture with horizontal scalability and innovative directed graph file system for semantic data organization

API integration framework supporting vendor systems, SFTP connections, and secure communication protocols with real-time adaptation

Ready to Pioneer the Next Revolutionary Breakthrough?

This trailblazing patent represents just one example of the cutting-edge innovations I can help you develop. Let's collaborate to create next-generation breakthrough technologies that will revolutionize your industry.

Launch Your Revolutionary Project

// Testimonials

What folks have told me before from past engagements

"Working with Ed was a game-changer for our platform. When we needed someone to build our iPaaS solution, we were skeptical about reducing our dependency on specialized developers. But Ed not only delivered - he exceeded every expectation. His patented AI-enhanced maintenance product is now a core differentiator for us. The fact that we're the only modern CMMS integrating with NetSuite and SAP? That's directly because of Ed's vision and execution. He didn't just build integrations; he built a strategic advantage that opened doors to multi-billion dollar partnerships we never thought possible. His ability to translate complex technical requirements into business value is unmatched."

VP of Product

~previous engagement

"When we were stuck on a complex integration challenge that was blocking our product launch, Ed came in and solved it in ways we never considered. His 'creative solutions as a service' approach isn't just marketing speak - it's exactly how he works. He doesn't just implement what you ask for; he finds better ways to solve the underlying problem. His 18+ years of experience shows in every conversation - he's seen it all and knows how to navigate around obstacles that would stop other developers. Working with Ed isn't just getting a contractor; it's getting a strategic technology partner who genuinely cares about your success."

Founder

~previous engagement

"Ed transformed our entire healthcare technology stack. When we brought him on, we were struggling with interoperability challenges that were costing us clients. Within months, he had us ONC 2015 certified with FHIR endpoints that actually worked in production. The data warehouse he built centralizing 150+ servers? That alone saved us countless hours of manual data reconciliation. But what impressed me most was his leadership - he didn't just code, he built an entire integrations team and mentored them to success. The WebRTC telehealth solutions he developed are still our most reliable revenue stream. Ed doesn't just solve technical problems; he solves business problems with technology."

CTO

~previous engagement

"Ed's impact on our support operations was immediate and measurable. Our agents were drowning in inefficient workflows, and customer satisfaction was suffering. Ed didn't just build better software - he understood the human side of support work. His data-driven suggestion system reduced average call times by 30% and improved first-call resolution rates significantly. The UI improvements he made weren't just cosmetic; they were designed around how our agents actually work. Three years later, we're still using his solutions as the foundation for our support platform."

VP of Engineering

~previous engagement

"Ed saved our operations. We were losing clients because our support systems were outdated and inefficient. Ed spent time actually talking to our agents, understanding their daily frustrations, and then built solutions that addressed real problems. The efficiency improvements were dramatic - we went from struggling to meet SLAs to exceeding them consistently. His approach of listening first, then building, made all the difference."

Operations Director

~previous engagement

Let's Talk

I'd love to help

Ready to turn your ideas into reality? Let's collaborate and build something amazing together. I'm here to help you create modern solutions that make a real impact.

Quick Response Guaranteed
Full Name
Email Address
Subject
Message